You accept the terms and conditions of this policy when you apply, register or sign up for, access and/or use LoadExpress products, services, content, features, functions or technologies offered on our website and all related sites, applications and networks (“LoadExpress”, "LoadExpress Marketplace”, “Marketplace”).
Information Collection. Certain pages of loadexpress.com, and other affiliated websites, can be browsed anonymously without providing any personal information. When you decide to join the LoadExpress Marketplace, it is required that you provide contact and identity information, and other personal information as indicated on the forms on the site. We indicate which input fields are required and which are optional.
When you apply for a LoadExpress account or access our services, we collect the following types of information:
When you contact LoadExpress customer service, you will be asked to verify your identity before any account- or transaction-specific information is discussed with you. To verify your identity, we may ask you for your EIN, PIN, and/or the answer to your chosen security question on file.
We may obtain information about you from third parties, such as credit bureaus and identity verification services when appropriate. We may also collect information about you through contact with our customer service team, results you provide in response to our surveys, or feedback from your interactions with members on the LoadExpress Marketplace.
When you visit any LoadExpress website or use our products or services, we may collect information sent by your computer, mobile phone or other access device. Such information might include the pages accessed, the Internet Protocol address used, the type of operating system used, location, mobile network information, browser type, traffic to and from our site, and other statistical data.
To help protect you from fraud and misuse of your personal information, we may also evaluate your computer or other mobile access device to identify any malicious software or activity.
Cookies. When you access the LoadExpress Marketplace, we (and third party companies with whom we do business) may place small data files on your computer or other access device. These data files may be in the form of cookies, pixel tags, Flash cookies, or other local storage provided by your browser or associated applications ("cookies"). We encode our cookies so we can interpret the information stored and use both session and persistent cookies. Session cookies expire and no longer have any effect when you log out of your account or close your browser. Persistent cookies remain on your device until you erase them or they expire.
Information Protection and Storage. Throughout this policy, the phrase 'personal information' describes information that can be associated with a specific person or entity and can be used to identify that person or entity. Information that has been made anonymous so that it does not identify a specific user is not included.
Any and all personal and payment source information collected during the course of performing business, regardless of whether the data is stored physically or electronically, is secured by LoadExpress in the US. We protect your information using physical, technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers and information access authorization controls. Further, only secure communication protocols and encrypted connections are used during the processing of transactions. When you enter sensitive information (such as a credit card number) on our website, we encrypt that information using SHA-2 and 2048-bit encryption technology, the strongest on the market.
Information Use. LoadExpress' primary purpose in collecting personal information is to provide you with a secure, smooth, efficient and customized experience. We may use your personal information to:
We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. When you transact business with another LoadExpress user, certain features will allow the parties involved in the transaction to view your email address and obtain your contact information to help complete the transaction.
Information Sharing. LoadExpress will not sell, rent, loan or release any of your personal information to third parties for marketing purposes and will only share your information with third parties as described in this policy.
Your contact information, shipping and billing addresses, date of sign up, number of transactions you have made and other information relevant to conducting LoadExpress business, are provided to platform users with whom you agree to transact business or any other user who might be interested in doing business with you. In addition, this and other information may be shared with third parties when you use these third parties to access LoadExpress services. Unless you have agreed to it, these third parties are not allowed to use this information for any purpose other than to enable transactions using LoadExpress services.
LoadExpress users are not to use your information for marketing their services to you or your company, or in any other way for which you have not agreed. The LoadExpress user agreement prohibits LoadExpress users from using personal information for any purpose other than to transact business using the LoadExpress platform. You acknowledge that other LoadExpress users have their own privacy policies and therefore we are not responsible for their actions, including their information protection practices.
We will not disclose your credit card or bank account numbers to anyone except with your written permission or if we are required to do so to comply with credit card rules, a subpoena or other legal process.
In an effort to respect your privacy, we will not disclose your personal information to law enforcement, other government officials or any law enforcement third parties without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm, to prevent financial loss, to report suspected illegal activity. We will cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights, and to help protect you and our community. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, you agree and authorize us to disclose your name, city, state, telephone number, email address, and transaction history without a subpoena.
Additionally, we may share your personal information with:
Accessing Your Information. You can review and edit your personal information at any time by logging in to your LoadExpress account. You can close your account through the website or by calling our customer service team. If you close your account, we may retain personal information from the account to collect any fees owed, resolve any disputes, troubleshoot any problems, assist with any investigations, prevent fraud, or take other actions as required or permitted by law.